Terms of Use

1. Who we are

Hiveable is run by Robert Bode, trading as Hiveable, based in Salisbury, Wiltshire, United Kingdom. Contact: hiveableuk@gmail.com. In these terms, “we” means Hiveable and “you” means anyone who uses it.

2. What Hiveable does

Hiveable helps event professionals (photographers and videographers, DJs, live musicians and bands, caterers, decorators and florists) find work and connect with each other, and helps people find the right professional for their event. We are a meeting place. We are not a party to any agreement between users, we don't employ the professionals, and we don't guarantee any job, payment or result.

3. Your account

• You must be 18 or over.
• Give true information, use your real name or business name, and keep it up to date.
• You may have only one personal account. Accounts can't be sold or shared.
• Keep your password private. You're responsible for what happens on your account.
• We may ask you to verify your email, phone or identity.

4. Bookings and payments

Clients and professionals agree prices, deposits, delivery and cancellation directly with each other. Payments happen outside Hiveable, so we can't refund or chase payments. Put the important details in writing before the event.

5. What you must not do

• Scam, mislead or pretend to be someone else.
• Ask for payment by gift cards, crypto or overpaid cheques, or ask anyone to send money on to a third party.
• Post photos you don't own or have permission to use.
• Harass, threaten or discriminate against anyone.
• Post anything illegal, explicit, hateful or unsafe.
• Spam, scrape the site, or create fake accounts or fake reviews.
• Move people off Hiveable to get around our safety checks.

6. Reviews

Only users who booked through Hiveable can leave a review, after the event date. Reviews must be honest and about the job. We may remove reviews that break these terms.

7. Your photos and content

You keep the copyright in your photos and posts. By uploading them you give us a non-exclusive, royalty-free licence to show them on Hiveable and to promote Hiveable, for as long as they're on the site. You can remove them at any time.

8. Reports, suspensions and closing accounts

You can report any account, post, listing, question, story or message with the Report button, or email illegal content to hiveableuk@gmail.com with the subject "Report illegal content". We review reports within 24 hours and remove illegal content as soon as we find it. We may hide content, suspend or close accounts that break these terms, sometimes without warning when people are at risk. You can close your account at any time.

Complaints and appeals: if you think we removed your content or restricted your account by mistake, or you're unhappy with how we handled a report, email hiveableuk@gmail.com with the subject "Complaint". We'll look at it again and reply within 14 days.

9. Our liability

We work hard to keep Hiveable safe, but we can't check every user or post. We're not responsible for what users do or for agreements between them. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or for fraud. Your statutory rights as a consumer are not affected.

10. Changes and law

We may update these terms and will tell you about important changes. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes, unless the law of your home country says otherwise.